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Every MSME is unique - hence my services span 4 focus areas
Business Process Re-Engineering
Redesign workflows, reduce inefficiencies, and bring order to operations.
Outcome: Productivity boost, smoother execution.
Sales Funnel Design
Build structured sales pipelines and define KPIs to improve conversion.
Outcome: More predictable and scalable revenue.
SOP Implementation
Standardize processes so your business runs on systems, not people.
Outcome: Consistency, accountability, scalability.
Leadership Coaching
Upskill leaders and managers to build high-performing teams.
Outcome: Better decision-making, empowered workforce.
Business Process Re-Engineering
Business Process Re-Engineering
Redesign your workflows, eliminate inefficiencies, and build scalable systems.
The Challenge
Owner-driven MSMEs often grow around people, not systems. This leads to delays, dependency on a few individuals, and confusion as the team expands.
Common Pain Points:
- No documented workflows → knowledge stays in people’s heads.
- Repeated errors and duplication of effort.
- Vendor/procurement bottlenecks slow down operations.
- Growth creates complexity instead of clarity.
The Solution – My BPR Approach
- Diagnose – Map current workflows and uncover gaps.
- Design – Reframe processes for speed and accountability.
- Implement – Create SOPs, dashboards, approval thresholds.
- Review – Train teams, monitor KPIs, and adjust as needed.
What You Get
- Documented processes everyone can follow.
- Clear responsibilities and decision-making authority.
- Vendor/procurement control system.
- Efficiency dashboards with measurable metrics.
The Outcome
- 20–30% efficiency boost.
- Fewer errors and smoother operations.
- Scalable foundation for sustainable growth.
Why CoachSB?
I combine 30+ years of corporate leadership with firsthand MSME experience. My solutions are practical, not theoretical.
Sales Funnel Design
Sales Funnel Design
Build a predictable, stage-wise pipeline that improves conversions.
The Challenge
Many MSMEs rely on ad-hoc selling. Leads fall through the cracks, pipelines are not tracked, and sales forecasting is impossible.
Common Pain Points:
- No defined stages from lead → closure.
- Salespeople work without structured follow-ups.
- Conversion rates are unknown or inconsistent.
- Revenue depends on “luck” rather than a process.
The Solution – My Funnel Framework
- Audit – Understand your current lead generation & follow-up system.
- Design – Build a stage-wise funnel tailored for your business.
- Implement – Create dashboards to track KPIs daily/weekly.
- Coach – Train your sales team to adopt the funnel as habit.
What You Get
- A visual sales funnel mapped to your process.
- Daily/weekly pipeline dashboards.
- Defined KPIs for each stage.
- Conversion tracking from lead → closure.
The Outcome
- 25–40% better conversion rates.
- Predictable monthly revenue.
- Clear visibility for owners and managers.
Why CoachSB?
I have scaled sales organizations that closed crores in revenue, and I know how to simplify sales systems for MSMEs.
SOP Implementation
SOP Implementation
Standardize your operations so your business runs on systems, not people.
The Challenge
Without SOPs, teams work in silos. Processes change depending on who is working, training new hires takes forever, and mistakes get repeated.
Common Pain Points:
- No written SOPs → tribal knowledge.
- Every employee does things their own way.
- Quality and customer experience are inconsistent.
- Onboarding new staff takes too long.
The Solution – My SOP Method
- Assess – Identify critical functions needing SOPs.
- Draft – Create step-by-step process documents.
- Deploy – Train teams on usage.
- Refine – Build escalation handling and accountability.
What You Get
- SOPs for operations, sales, finance, HR, etc.
- Onboarding & training manuals.
- Escalation & exception handling framework.
- A playbook your business can scale with.
The Outcome
- Consistency in output.
- Faster onboarding & lower training costs.
- Accountability across teams.
- A "franchise-ready" model that scales smoothly.
Why CoachSB?
I have created systems for both large corporates and startups. My SOPs are practical, simple, and team-friendly.
Leadership Coaching
Leadership Coaching
Develop empowered leaders and managers who drive sustainable growth.
The Challenge
In most MSMEs, the owner makes all decisions. This limits growth, creates burnout, and prevents managers from stepping up.
Common Pain Points:
- Owner is the single decision-maker.
- Managers lack clarity or authority.
- Team motivation and accountability are weak.
- Growth stalls because leadership bandwidth is limited.
The Solution – My Coaching Framework
- Diagnose – Assess leadership gaps and team structures.
- Coach – One-on-one and group coaching for managers.
- Empower – Define authority, escalation paths, and accountability.
- Sustain – Build a leadership mindset and culture of ownership.
What You Get
- Clarity of roles & decision-making authority.
- Leadership coaching for you and key managers.
- Escalation frameworks for smooth functioning.
- Ongoing accountability structures.
The Outcome
- Owner frees bandwidth for strategy.
- Managers step up and take responsibility.
- Teams stay motivated and accountable.
- A stronger organization ready for scale.
Why CoachSB?
I have built and led high-performing teams for 30 years, and I know how to translate corporate leadership frameworks into MSME realities.